Delivering a major infrastructure project like Edmonton’s Valley Line Southeast LRT (Light Rail Transit) comes with significant challenges. Managing contractors, tracking permits, and meeting strict deadlines require precise coordination and efficient systems. For TransEd O&M, the partnership responsible for operating the Valley Line Southeast in Edmonton, manual processes and outdated management tools made it unnecessarily time-consuming to prevent errors, delays, and compliance issues.
The Challenge: Inefficient Systems and Growing Pressures
Before adopting Transit9, TransEd relied on fragmented workflows, spreadsheets, and manual approvals to manage contractor oversight and permit tracking. This approach made it difficult to maintain visibility over critical processes. Teams spent valuable time chasing documents, resolving scheduling conflicts, and ensuring compliance—time that could have been better spent on project delivery.
For a project as important as the Valley Line Southeast LRT, delays or errors could impact budgets, timelines, and public trust. They needed a solution that would simplify operations, improve accuracy, and enable their teams to work more efficiently under increasing pressures.
The Solution: A Centralized Platform for Permits and Contractors
Transit9 provided a single, integrated platform to manage all contractor and permit workflows. By digitizing approvals and consolidating processes into one system, Transit9 eliminated the inefficiencies caused by manual and disconnected tools.
Permit applications now move through a streamlined digital workflow, reducing processing times and giving teams a clear, real-time view of their status. Contractors and field teams can stay aligned without the back-and-forth, and scheduling conflicts are avoided with smart, transparent tracking. Compliance has become proactive, with audit-ready documentation available at the touch of a button.
In addition, the Net View feature has given TransEd’s teams a clear, visual representation of all work happening across the network. This real-time mapping tool displays an overview of permits, contractor activities, and scheduled operations, helping teams identify potential conflicts and manage resources more effectively. By providing instant visibility, Net View enables project managers to make informed decisions, reduce delays, and keep operations running smoothly.
Shawn Evans, Planning and Permits Manager at TransEd, described the platform’s impact:
“The Transit9 platform streamlines maintenance planning across our network, enhancing collaboration with internal stakeholders and contractors.
The permit portal improves safety and documentation for large projects, while the partner portal eliminates inter-departmental silos in managing contractor compliance.
Transit9 has greatly improved our efficiency for maintenance planning.”
The Future: Enhanced Efficiency with the Partner Portal
Transit9’s innovation doesn’t stop there. The upcoming Partner Portal will further improve contractor management by allowing contractors to submit, validate, and manage their own documents directly within the system. This self-service feature will reduce manual errors, speed up approvals, and save even more time for TransEd’s teams. By empowering contractors to collaborate within a unified platform, the Partner Portal will ensure smoother, faster processes for everyone involved.
Keith MacHale, CEO of Transit9, explained the value the platform brings to complex projects like the Valley Line Southeast:
“At Transit9, our goal is to help transit agencies like TransEd simplify their operations and deliver projects more efficiently. By centralizing workflows and eliminating unnecessary steps, we give teams the tools to focus on what truly matters: keeping projects on schedule, on budget, and running smoothly.”
The Results: Greater Efficiency, Better Compliance, and Real-Time Control
For TransEd, Transit9 has delivered measurable improvements. Approval times are faster, compliance is easier to manage, and teams now have full visibility over critical workflows. By eliminating inefficiencies, they can focus on delivering the Valley Line Southeast LRT safely, on time, and to the high standard that Edmonton’s communities expect.
If managing contractors, permits, and compliance is creating challenges for your operations, Transit9 can help.
Book a demo today to see how our platform can simplify your workflows, reduce delays, and ensure your team delivers results efficiently and confidently.