Mystery shopping is a common practice in the transport industry designed to ensure a high standard of service to customers. For many, however, it’s an onerous process for an already overloaded operational team. A simpler process can be easily achieved … Read More
T9 – Blog
T9 Blog
Delivering Efficiencies with a Modern Back Office
Without the correct systems in place, it makes it difficult and time consuming for operators to have the correct, up-to-date information they need to understand how their business is performing. Transit9 was designed specifically to address these and other challenges. … Read More
Transit9 Wins at Global Light Rail Awards 2022
We are honoured and thrilled to take home the award for Technical Innovation (Infrastructure) at the Global Light Rail Awards 2022 which took place in London. This was the 16th time this event has been held and it draws an … Read More
Transdev Sydney Light Rail’s Operational Overhaul
Transdev Sydney Light Rail (SLR) engaged Transit9 (T9) to support a major operational overhaul as a result of expanded services on new light rail lines introduced in 2019. Part of a broader project to enhance the management of its operations, … Read More
Digitisation: A Journey rather than a Destination
Back in 2017 Transdev identified that its service delivery team on Dublin’s LUAS light rail system was spending the majority of its time on administrative tasks due to a reliance on paper-based processes. Recognising that digitising this process was an … Read More