Mystery shopping is a common practice in the transport industry designed to ensure a high standard of service to customers. For many, however, it’s an onerous process for an already overloaded operational team. A simpler process can be easily achieved … Read More
T9 – Blog
T9 Blog
Delivering Efficiencies with a Modern Back Office
Without the correct systems in place, it makes it difficult and time consuming for operators to have the correct, up-to-date information they need to understand how their business is performing. Transit9 was designed specifically to address these and other challenges. … Read More
Transit9 Wins at Global Light Rail Awards 2022
We are honoured and thrilled to take home the award for Technical Innovation (Infrastructure) at the Global Light Rail Awards 2022 which took place in London. This was the 16th time this event has been held and it draws an … Read More
Transdev Sydney Light Rail’s Operational Overhaul
Transdev Sydney Light Rail (SLR) engaged Transit9 (T9) to support a major operational overhaul as a result of expanded services on new light rail lines introduced in 2019. Part of a broader project to enhance the management of its operations, … Read More
Digitisation: A Journey rather than a Destination
Back in 2017 Transdev identified that its service delivery team on Dublin’s LUAS light rail system was spending the majority of its time on administrative tasks due to a reliance on paper-based processes. Recognising that digitising this process was an … Read More
Empowering Transport Operations Teams with Real-Time Information
Today’s customer is spoilt for choice, with a wealth of information at their fingertips through an array of apps on their devices. Yet while passengers can find out fare information or when their next tram is arriving at the touch … Read More
Expanding our Team of (Transport) Data Specialists
We are delighted to be expanding our team with the hiring of two new data specialists – Guillaume Tanton and Lara Butler- both experienced data analysts. Guillaume and Lara are a key part of what we do at Transit9 |Transport … Read More
Public Transport | Moving On
As people were forced to work from home during the Pandemic, we saw public transport agencies across the world manage a reduced timetable. Behind the scenes, however, they have been using this time productively, looking to improve and evolve. We are delighted to have worked with many of them over the past two years to help them do this. Read more in my post “Moving On”. … Read More